Browse the topics below to find what you're looking for. You can also contact us if needed.
How can we help you ?
Point of sales
Find Institut Esthederm products in beauty salons, pharmacies, parapharmacies, specialized areas of department stores and to find the points of sale near you, click here.
My orders
The delivery fee will depend of your order value.
For any order < AED 100, a delivery fee of AED 20 will be applied.For any order >AED 100, the delivery is complimentary.
naoscare.ae will NOT deal or provide any services or products to any of OFAC (...
You will receive your tracking details once your order has been processed.For any issues with your order kindly get in touch with us at customercare@me.naos.com
Orders are processed within the day. Expected delivery time is between 3-4 business days, within Dubai, Abu Dhabi ' Sharjah ' Ajman. Please allow additional time for deliveries in Rak Al Khaima, Umm Sequim and Al Ain. However, due to safety measures ...
Return & Cancellation
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging...
Cancellation ' Replacement
The conditions under which cancellation ' replacement will be allowed:
The wrong product was sent by the merchant.The product is defective.The product was damaged in shipping.The item was not delivered on the agreed time.
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Since our beginning, we have been inspired by the skin's natural resources to formulate personalised skincare. Should you still have a reaction for any reason, you can of course return the product immediately and we will refund you.
Unfortunately, we are only able to offer returns for products that were purchased from our website directly. In this case, you must follow the refund/return policy that has been put in place by the retailer the product has been originally purchased from...
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be processed within 10 to 45 days depends...
Payment
Payments for purchases can be made using a Visa, MasterCard, American Express and Apple Pay. We also have a cash on delivery option.
If there were multiple attempts to pay for your order. You may see this as a pending charge or authorization hold on your billing statement, but as the transaction was not completed it will not be charged to your card. The bank often sets aside the funds...
All transactions done on our website are extremely secure. An SSL encryption system is in place to protect personal data and payment information.
Product information
Born from a desire for transparency, you will discover everything you have always wanted to know about the nature, origin and role of our ingredients and patents, based on NAOS ecobiology principles. Our ingredients are listed on the product page of ...
Yes, our creator, Jean-Noël Thorel took the step into patents and technologies that would sustain the effectiveness of each face care, body care and sun care range, not matter the skin type or concern, laying the foundations for the Esthederm philosophy...
We certify that no animal testing is carried out during the developmen of Institut Esthederm cosmetic products put in the European Union market, according to the Article 8 of the Regulation EC n 1223/2009. For the marketing of Institut Esthederm cosmetic...
My account
You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password...
You can modify the information on your personal account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.If you want to delete your account, please ...
Find the list of institutes here.
Treatment
In order to book a facial treatment with our specialist and partner institute, we advise you to contact the institute closest to you. Find the list of institutes here.
Each of our partner institute is free to determine its pricesFor more details on prices, we advise you to contact the institute closest to you. Find the list of institutes here.
Career
Do you want to join the Esthederm Institute team, experience new professional and human adventures?
We recruit various types of profiles. Discover our job or internship offers and submit your application directly online on the NAOS group website.
Our...
Service
Would you like additional advice on choosing the right care for your skin?
- You can contact Customer Service by telephone on 0800 015 016 (free call from a landline in mainland France) Monday to Friday from 10 a.m. to 6 p.m. or by email at the following...